Michiel Baay — Technical Team Lead

About

For nearly 9 years I have been a Technical Support employee with Technical Training Mimaki Europe in various capacities. I enjoy being part of a great E-Learning team of engineers with different personalities. Always interested in Technical Documentation moving forward and finding ways to improve our support and our products.

Location

The Randstad, Netherlands

Focus

Technical Support & Education

Languages

EN · NL · DE · FR

Experience

Technical Team Lead

Mimaki Europe · Apr 2025 — Present

Leading the analysis and escalation team, organising, creating and monitoring the education and technical training program.

Leading the analysis and escalation team day-to-day
Organising, creating and monitoring the education & technical training program
Responsible for quality and direction of technical education across EMEA

Details

Manager Technical Support Area

Mimaki Europe · Sept 2023 — Mar 2025

Managing a 15+ Technical Support Area team for handling incoming issue cases.

Managing a 15+ engineer Technical Support Area team
Handling incoming issue cases and the escalation queue
Managing engineer schedules, tasks and priorities
Ensuring timely resolution and high customer satisfaction across EMEA

Details

Manager Technical Support Analysis

Mimaki Europe · Sept 2022 — Aug 2023

Leading the Analysis and Escalation team for the Mimaki EMEA technical support team.

Leading the Analysis & Escalation team for EMEA technical support
Performing data and issue analysis with clear communication
Escalation line to the R&D team at Mimaki HQ in Japan

Details

CISMEA Lead Engineer

Mimaki Europe · Jan 2021 — Aug 2022

Responsible with a team of 5 engineers for the CISMEA and IT region.

Responsible, with a team of 5 engineers, for the CISMEA and IT region
Coordinating support across diverse markets and time zones

Details

Technical Support Engineer

Mimaki Europe · Mar 2017 — Dec 2020

Supported dealer engineers from EMEA region to troubleshoot and solve complex technical issues.

Supported dealer engineers across EMEA to troubleshoot complex issues at customers — by phone, mail and on-site repair
Trained dealer engineers to become certified Mimaki service engineers
Demonstrated products at exhibitions and investigated warranty claims
Created workflow improvements with departments and dealers; liaised with Mimaki HQ in Japan

Details

MSc Integrated Product Design

TU Delft · 2012 — 2016

Master of Science in Integrated Product Design. Also BSc Industrial and Product Design.

MSc Integrated Product Design, TU Delft (2012–2016); BSc Industrial and Product Design (2009–2012)
Chassis & ergonomics engineer for Formula Student Team Delft
Ergonomic design of a multiple award-winning electric racecar: cockpit and driver parts
Produced the carbon-fibre monocoque

Details

Journey

Mimaki HQ, Japan

Where the products are born — and where support meets R&D.

Osaka Nights

After-hours exploring the city during a visit to Japan.

Trade Shows

Demonstrating Mimaki products to customers and partners.

The Result

Inkjet-printed cushions and textiles from Mimaki machines.

Let's connect

Always open to interesting conversations and new challenges.

Get in touch